About the Job:
The Donor Manager will ensure that the most critical aspect of Ossium’s work, getting donors in the door, occurs smoothly. In this role, you will answer calls from partner organizations when they have potential Ossium donors to screen, manage documents and data associated with those donors, and keep detailed notes on donor-related decisions. The work will require you to be friendly, professional, and enthusiastic during all calls, maintain familiarity with Ossium’s donor guidelines, and be comfortable making decisions on unclear cases or with limited information. You will also be responsible for donor data management, helping Ossium to build out a robust data infrastructure and doing related projects as needed. Call volume will be volatile, with some days involving numerous calls and others involving none. Willingness to be on call for evening shifts will be necessary for this position. You will report to the Sr. Director of Operations.
- A bachelor’s degree with experience working in hospital or organ procurement organization environment. An RN is preferred.
- Must be available to work in-office in San Francisco Monday-Thursday and be on call overnight for those days. The Donor Manager will be off Friday-Sunday.
- Excellent oral communication skills and friendly demeanor are required.
- Fluency with relevant medical terminology, comfort working in Excel, ability to learn various database packages.
- Ability to juggle multiple tasks in parallel and manage each to completion
- Capable of operating with a high level of organization and excellent time management in a startup environment. Shows rigorous attention to detail in all work.
- Act as the face of Ossium Health to partner organizations when they call in for screening
- Answer every phone call promptly and professionally
- Determine if donor meets Ossium criteria, based on written guidelines and general understanding of company and product goals
- Provide on-the-spot answers to partners who call in to get donor approval
- Identify special cases and loop in relevant decision makers only when necessary, primarily making independent decisions
- Work with other team members to develop robust donor database
- Accurately record critical data on each donor into appropriate database
- Manage donor documents as required by company’s quality management system
- Perform data analysis projects as requested by management
- Represent Ossium at conferences, trade shows, and meetings and help to register, plan, and prepare booths and relevant materials
- Perform a broad range of logistical work such as ordering supplies for organ procurement organization partners and helping couriers figure out how to find our facilities.
Location: San Francisco Bay Area